EFT

MammaBear tee will only be processed once the funds have cleared into our bank account. Please email a proof of payment to info@mammabear.co.za with your reference number as per your invoice.

Capitec Bank

Account Name: MammaBear

Account Number : 1603966070

Branch Code: 470010

REF: “Invoice Number”

Online Purchase

Processed by South African payment gateway Payfast, read about them here. 

PayFast is a payments processing service for South Africans and South African websites. We enable easy, secure and instant transfer of money between online buyers and sellers..

How to return an item?

If we have delivered the incorrect product, a faulty product, or if you received your order and it was not in one piece please log a return case.  You can create an after sales case by contacting returns@mammabear.co.za

Confirmation e-mail

Once your order has been placed and payment processed, you will receive an automatic email immediately confirming your order.  This is your receipt and should be retained for your records, in our effort to save trees we will not include an invoice in your order.

This email will contain an order number at the top, a detailed list of your order, as well as the shipping and address as provided by the purchaser.  Please CHECK it over for accuracy and notify us at once if you notice any discrepancies. 

If you do not receive this email, contact us immediately.  Your email address may have been typed incorrectly or this email may be filtered by a SPAM blocker set on your email program.

How do I exchange my order?

You can create an aftersales case by contacting returns@mammabear.co.za  we will do our best to action this as quickly as possible.  The product must be returned in its original condition and original packaging. The customer is liable for courier charges related to exchanges for smaller or larger sizes.

Open sales case within 14 days and we will gladly collect it and provide you with a replacement provided the item is in its original condition and original packaging.  You can create an after sales case by contacting returns@mammabear.co.za

Although seldom charged, we reserve the right to charge a 10% administration fee for returned orders should the returns process incur significant administration expenses.

Please note no exchanges will be entertained after 14 days.

Shipping Costs

We offer free shipping nationwide to your door for orders over the value of R750.  Offers of free shipping are only valid for South Africa.  All other orders will be charged at R99 nationwide to main centres (Johannesburg,
Sandton, Pretoria, Bloemfontein, Cape Town, Durban, Port Elizabeth, East London, George, Kimberley, Nelspruit, Polokwane).  Outlying locations in South Africa (any areas not listed) will incur an additional shipping charge of R120.

MammaBear reserves the right to apply delivery charges on irregular orders.  The customer will be notified prior to the processing of such order. 

DELIVERY TIMES

We strive to deliver as quickly as possible.  We commit to 5 working days for delivery.  In-stock items are processed and shipped within 24 hours of payment received (does not include Saturday, Sundays or South African holidays). 

Orders for items that are currently not in stock will be advised per e-mail before payment is processed.  If you notice any discrepancies on your order form, please contact us immediately to avoid any delays in receiving your order.

FAILED DELIVERY

Please notify Mammabear when placing your order of any specific delivery times or instructions (within regular office hours/business days/delivery times and areas).

Should the courier service not be able to complete delivery at the address specified by the customer, either due to an incorrect delivery address or unavailability of customer or assigned persons to accept parcel, within regular delivery times, Mammabear may at its discretion charge the purchaser a delivery fee (equal to or lower than our standard delivery charges) for the subsequent delivery of the package.